We like to ensure your satisfaction with every product you order from our online platform www.rayanesbhomes.com

If received defected or cracked, kindly inform our customer care department on

+961 71-803535 Via WhatsApp within 3 Days of receiving your order, and your inquiry will be handled as soon as possible.

Note: We ask that the product be untacked and Packed in the original boxes in order to ensure credit.

The replacement order will be processed once the originally delivered Package is picked up.

  • If the reason for the exchange is a customer request, the customer will have to pay additional delivery charge.
  • All Accessories must be included in the package of the returned products, otherwise the exchange will be terminated.

All items sold by Rayane’s beautiful homes, under certain conditions can be returned, We Require the product to be untacked, and packed in the original packaging! However, we may ask you some questions like

  1. Proof of purchase (order ID, can be found on the bill or in the email you received)
  2. Reason of return (We might ask for a specific reason)

Also note that you need to contact us within 3 days from the delivery date!

  • Not all items available on www.rayanesbhomes.com are covered by warranty. However, we ensure to deliver your packages in good shape, if any Defect occurred, Kindly contact us within 3 days from receiving the package!
  • If 5 days or more have passed since your purchase, we cannot offer you an exchange.
  • Note: Since we provide full information and real pictures from the photographs shared on the website, it’s not eligible to refund. you can replace or exchange the product and get a full replacement or exchange the product for another one. If we cannot provide you the same model again, then we will provide you with store credit that you can use at any time in the future.