Here’s some Frequently Asked Questions

Contact our Complaints Department Via WhatsApp on this number + 961 71 803535 or Send us an Email to inquiry@rayanesbhomes.com. We Care about your satisfaction!

All items sold by RBH, under certain conditions can be returned within a period of 3 days from receiving the order

Contact us Via Mail at sales@rayanesbhomes.com “All we ask is” Send us your information (Phone number, Order ID) and Describe the problem you’re facing! To provide proper care!

We Require the product be untacked, and packed in the original packaging! However, we may ask you some questions like:

  1. Proof of purchase (order ID, can be found on the bill or in the Email message)
  2. Reason of return (We might ask for a specific reason!)

Also note that you need to contact us within 3 days from the delivery date!

You received an Email with the order number, you can track it through the link provided.

Not all items available on rayanesbhomes.com are covered by warranty. However, we ensure to deliver your packages in good shape, if any Defect occurred, Kindly contact us within 3 days from receiving the package!

You don’t have the right to return, replace or exchange products in respect of:

  • Products that have been used or damaged by you or are not in the same condition as received.
  • Items that are not in the original conditions and packaging.
  • Any consumable products, which have been used or installed.
  • Products with tampered or missing parts.
  • Items that were sealed and required their hygienic level to be intact from the manufacturer!
  • Damaged items due to misuse or showing signs of defect, even if they are still under warranty period.
  • Items that have been assembled, used, altered, or installed unless defected when received.

In this case, contact us on the complaints number +961 71-803535 via WhatsApp messages and we will resend you the item you originally ordered without paying any extra charges (delivery charges).

In case the mistake is from our side (Defected item, broken item or order errors) you don’t pay shipping charges. If it’s a customer request; then you have to pay delivery charges!

  1. You can replace it with any item on the website and pay the difference (if exists).
  2. You can have the amount of the item credited to your account.

Since we provide full information  and real pictures from the photographs shared on the website, it’s not eligible to refund.

You can replace or exchange the product and get a full replacement or exchange the product for another one. If we cannot provide you the same model again, then we will provide you with store credit that you can use at any time in the future.